The short version
- Every app starts with a 30-day free trial (no card) and a free plan, so you can fully try it before paying.
- Prices are in Omani Rial and exclude VAT. VAT is added at checkout and shown before you pay.
- Pro is prepaid and never renews automatically โ you are only charged when you choose to pay.
- Pro is activated the moment you pay, so payments are generally final and we do not offer refunds for a change of mind or unused time.
- If we made a mistake โ a double charge, the wrong amount, or Pro not switched on โ tell us within 14 days and we will put it right.
1. Who this policy covers
This Refund Policy applies to payments made online to Tech Serenity IT, Al Maabela, Muscat, Oman ("we", "us") for Invoicer Pro and KhazeenaVault Pro (each a "Pro plan"), wherever you paid โ inside the app, on techserenityit.com, apps.techserenityit.com, or our checkout at pay.techserenityit.com. It forms part of our Terms of Service.
It does not cover custom software, IT services or other projects we quote for separately; those are governed by their own agreement or quotation.
2. Try before you pay
We make it possible to evaluate each app completely before any money changes hands:
- A 30-day free trial of Pro for each app, with no card required.
- A free plan you can stay on for as long as you like.
- Invoicer's guest mode, which lets anyone create an invoice without an account.
We encourage you to use the trial to make sure a Pro plan is right for you before you buy, because our pricing and this policy assume that you have had the chance to do so.
3. Prices, VAT and what you are charged
- All prices are in Omani Rial (RO / OMR) and are exclusive of Value Added Tax. For example, "29 RO + VAT" means 29 RO plus VAT.
- VAT is charged on top of the price at the rate in force in the Sultanate of Oman on the date of payment (currently 5%). The price, the VAT and the total are shown on the checkout before you pay and on your receipt.
- Payment is taken by card through a licensed third-party payment provider that we choose and may change from time to time. Your card details are handled by that provider; we never see or store them.
- Each payment is a one-time, prepaid charge for the period you choose (one month or one year). Nothing renews automatically, so there is no subscription to cancel and no unexpected renewal charge.
- Paying while a trial or a paid period is still running adds the new period to its end โ no paid days are lost.
- If your card is not in Omani Rial, your bank converts the amount. Exchange-rate differences and any foreign-transaction or card fees charged by your bank are between you and your bank, and we cannot refund them.
4. Payments are final
A Pro plan is a digital service that is delivered in full the moment your payment is confirmed: Pro features are switched on immediately. By completing payment you ask us to start the service straight away and you acknowledge that, once it has started, the payment is final and is not refundable, in whole or in part, except as set out in sections 5, 6 and 9.
We keep prices low partly by not building refunds into them. Every card payment carries processing fees charged by the payment provider and the banks involved, and those fees are generally not returned to us when a payment is refunded โ so a refund costs us more than the amount refunded.
For that reason, we do not give refunds, credits or pro-rata adjustments for:
- a change of mind, or deciding you no longer need the app;
- not using the service, or using it less than you expected;
- the unused remainder of a monthly or yearly period, including if you stop using the app, switch from monthly to yearly, or move to the free plan;
- paying for the wrong app or the wrong period;
- paying while your free trial was still running (the paid period is added after the trial, so nothing is lost);
- closing your account, or a company owner closing a company account;
- suspension or termination of your account because you breached our Terms of Service;
- a feature that works as described on our website, or that you could have tried during the free trial, but turned out not to suit you;
- a price reduction, discount or promotion offered after you paid;
- temporary downtime, maintenance or interruptions of the service;
- problems caused by your own device, browser or internet connection, or by services we do not control, such as your email provider.
5. Billing errors we will correct
Mistakes happen. If one of these happens to you, we will fix it:
- Duplicate charge โ you were charged more than once for the same checkout.
- Pro not activated โ your card was charged but Pro was not activated on your account, and we could not activate it within 3 business days of you telling us.
- Wrong amount โ you were charged an amount different from the total shown on the checkout.
How to ask
- Email [email protected] within 14 days of the charge, ideally from the email address of the account that paid.
- Include the payment reference from your receipt, the date, the amount, and what went wrong.
- Please report problems promptly โ after 14 days we may no longer be able to trace or reverse a charge, so later requests are handled at our discretion.
How we resolve it
- We first try to fix the problem itself โ for example by activating Pro or extending your paid period by the time affected. If that resolves the issue, no refund is due.
- If a refund is needed because of our error, we refund the amount that was charged in error. We do not deduct our own processing fees from a refund for a mistake that was ours.
- Refunds are made to the card used for the original payment, through the payment provider that processed it. We do not refund in cash, by bank transfer, or to a different card or person.
- Once a refund is issued, your bank usually takes 5โ14 business days to show it. That timing is set by your bank and the payment provider, not by us.
- Any Pro time granted by the refunded payment is removed from your account. Your data is not deleted โ the account continues on the free plan.
- Where VAT was charged and is refunded, we issue the corresponding credit note as required by Oman's VAT law.
Other situations
If something has gone wrong that is not listed above, please still get in touch. We look at every message, and in exceptional circumstances we may offer a credit, an extension or a partial refund as a goodwill gesture. Any such offer is at our sole discretion, may be reduced by the non-refundable processing fees on the original payment, and does not create a right to the same treatment in future.
6. If we discontinue an app
If we permanently discontinue Invoicer or KhazeenaVault while you have paid time remaining, we will give you at least 30 days' notice by email and a way to export your data. At our choice, we will either keep the app running for you until the end of your paid period, or refund the unused whole months of that period. Changes to individual features, limits or designs are not a discontinuation.
7. Chargebacks and payment disputes
If you think something is wrong with a charge, please contact us first at [email protected] โ we reply within 3 business days and most issues are solved faster than a bank dispute.
- If a chargeback or dispute is raised for a payment that this policy treats as final, we will provide your bank with the evidence: your acceptance of this policy at checkout, the payment record, and your account's use of Pro.
- While a dispute is open we may pause Pro on the account concerned. Your existing invoices and documents stay viewable and downloadable on the free plan.
- If the dispute is decided in our favour, Pro is restored for the remainder of the period paid for.
- A chargeback raised for a charge that was correct, after you have used Pro, may lead to the account being closed. We may also seek to recover the amount and any dispute fees charged to us, as permitted by law.
8. Company accounts
A KhazeenaVault company vault runs on its owner's Pro plan. Only the account that made a payment may make a request about it. Company members, and people a document or invoice is shared with, have no claim to a refund of a payment they did not make.
9. Your rights under Omani law
Nothing in this policy removes any right you have under the laws of the Sultanate of Oman, including the Consumer Protection Law, that cannot be excluded by agreement. Where such a law requires us to provide a refund or another remedy, we will do so to the extent that law requires.
10. Changes to this policy
We may update this policy from time to time and will change the "Last updated" date when we do. A payment is governed by the version that was published on the day it was made.
11. Governing law
This policy is governed by the laws of the Sultanate of Oman. Any dispute about it is resolved in the courts of Muscat, Oman, as set out in our Terms of Service.
Contact Us
For billing questions or a request under section 5:
- Email: [email protected]
- Address: Al Maabela, Muscat, Oman 122
- Phone: +968 72290313