The back office for Sanad service centres
Every transaction on one board, every customer's documents in one place, and a reminder before anything expires. Muamala Desk replaces the notebook, the spreadsheet and the WhatsApp scroll, in Arabic and English.
No card · then 5 OMR a month + VAT · unlimited staff
The board
Know where every transaction is, at a glance
"With government" is its own stage, so waiting on a ministry is never confused with work your team still has to do.
One board for every transaction
Drag tickets across six stages. Filter by person, see what's unassigned or overdue, and the board refreshes on its own so the whole counter sees the same picture.
Customers and their companies
People and companies, with civil ID and CR numbers. Employees are linked to their company, and a duplicate check stops the same customer being entered twice.
Documents with expiry dates
Upload scans to the customer or the ticket, with a required-documents checklist per service. Files are private and only open for your own staff.
Renewals that bring customers back
A list of documents about to expire, each with a WhatsApp reminder already written. Send it in one tap and the renewal comes to you.
Fees kept apart
Service fee and government fee are recorded separately on every ticket, with payment status and the portal's e-invoice number.
Team, roles and audit log
Owner, manager and staff roles. Every change, every document view and every sign-in is logged, and the log can't be edited.
Works with KhazeenaVault
Your client companies, connected
Companies keep their employees' passports, visas and resident cards in KhazeenaVault. Linked to your centre, their renewals come to you without a single photocopy.
Connect once
Your client's admin makes a one-time code in KhazeenaVault. You enter it in Settings and the two are linked.
Requests arrive on your board
The client sends a request for an employee. A ticket opens only once both of you agree, and stage changes go back to them automatically.
Documents stay live
You read the shared documents in their vault instead of collecting copies, and upload the renewed one straight back into it.
"Your document is ready"
Send any finished document to any customer, walk-ins included, as a 7-day link by WhatsApp or email. They can download it or keep it in a free vault, and its expiry reminder will bring them back to you.
Pricing
One price per centre
Muamala Desk
5 OMR / month + VAT
30 days free first · no card to start
- ✓Unlimited staff accounts, customers and tickets
- ✓Board, customers, documents and renewals
- ✓Service catalogue and required-documents checklists
- ✓Owner, manager and staff roles with an audit log
- ✓KhazeenaVault link and "your document is ready" links
- ✓Arabic and English
If the subscription lapses nothing is deleted: the centre becomes read-only until it's renewed.
Local
Made for how centres in Oman work
Arabic first, English too
Every screen in both languages with a real right-to-left layout. Each person picks their own.
Built for PDPL
Consent before a customer is added, a privacy notice per centre, private file storage and an append-only audit log.
Money in baisa
Fees are stored to the baisa, never rounded, and the service fee never mixes with the government fee.
Nothing to install
Works in the browser on the counter PC, a laptop or a phone. No server at the centre, no backups to remember.
FAQ
Questions centre owners ask
Who is Muamala Desk for?
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Sanad service centres in Oman, and offices that handle government transactions for their clients: visas, resident cards, commercial registrations, licences and renewals. The owner, managers and front-desk staff each get their own sign-in.
What does it cost?
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Each centre gets 30 days free with no card. After that it is 5 OMR a month + 5% VAT per centre, with no limit on staff accounts, customers or tickets. You pay by card from Settings → Subscription.
What happens if we stop paying?
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Nothing is deleted. The centre becomes read-only: you can still open every ticket, customer and document and download your files, but you can't add new ones until the subscription is renewed.
Does it issue the official e-invoice?
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No. The official invoice must come from the Sanad Services portal. Muamala Desk records the portal's e-invoice number on the ticket and keeps your service fee and the government fee apart, so both are ready when you need them.
How is our customers' personal data protected?
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A customer can only be added after staff tick the consent box, and the centre gets its own privacy notice in Arabic and English, filled in from its profile, to share with customers. Files sit in private storage and are only served to signed-in staff of that centre. Every view, download and change is written to an audit log the owner can read.
Can it work with our client companies?
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Yes. A company that keeps its employees' documents in KhazeenaVault can share them with your centre and send you service requests. A ticket opens on your board once both sides agree, you see the documents live, and you can upload the renewed document straight back into their vault.
Set up your centre today
Sign up with your centre's name, add your team and your services, and open your first ticket in minutes. Free for 30 days.
Start 30 days free →Already signed up? Sign in at desk.techserenityit.com